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Business Systems Analyst - EMEA

Who We Are

At True Fit, we believe when it comes to fashion, it’s all about the details.

True Fit’s personalization platform is strategically leveraged by 250 global retail sites, representing 17,000 brands and 80 million registered users. Since 2005, we have built the world’s largest data collective connecting consumers with apparel and footwear they will love and keep.

As our data collective continues to grow, so does our team! Let’s disrupt this $2 trillion industry together.

True Fit, named a Top Place to Work, is looking for a BSA to work in our London office.  Successful candidates will be a client-focused service professional who is passionate about delivering a world class client experience. This role is responsible for acting as the functional expert during a net new client implementation or large project expansion. This includes gathering and interpreting client requirements and translating to a technical solution design.

Responsibilities

  • Serve as a core member of the Delivery Services team for new and existing client engagements.
  • Lead Discovery sessions with a broad spectrum of marketing and technical business clients.
  • Capture, interpret, and document business and functional requirements.
  • Work with the technical team to develop a solution design capable of fulfilling the client’s current and future needs.
  • Solve our clients' business problems through the application of technology, process analysis and improvement and systems analysis and design.
  • Ensure accuracy and completeness of project deliverables in collaboration with the Project Manager.
  • Develop and maintain strong functional product knowledge
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
  • Effectively communicate with internal/external project team and stakeholders

Qualifications

  • 5-7+ years delivering software solutions to customers as part of a consulting or professional services organization.
  • Excellent client facing skills.
  • Ability to work productively in a fast-paced, ever-changing environment.
  • Strong problem resolution and communication skills - proven ability to engage and interact with internal teams to resolve client issues.
  • Strong technical aptitude and ability to understand technical concepts quickly.
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions.
  • Working knowledge of SQL and/or reporting solutions is a plus.
  • Undergraduate degree in applicable field and/or relevant work experience.

Why True Fit?

One size does not fit all in what you wear or your True Fit career. Everyone at True Fit has the opportunity to push their professional boundaries, while balancing personal ambitions.

Together we’ve built a tight-knit culture that’s reflected in our Glassdoor reviews; “Great people, cool product … refreshing place to work …  everyone actually works together like a team, employees are all pro-active and genuinely take pride in their work… growth potential plus culture …  management is approachable, mindful of their people … opportunity to learn/work on new technology … you are an integral part of the success of the company… the work you are doing everyday really matters and makes a difference… managers provide autonomy and trust you … really innovative company, open to share ideas to make a better product…  great culture with the right vision.”

We believe that how we dress is an expression of who we are and the confidence we feel. As an EEO employer, we work to help all team members experience an inclusive, diverse and accepting work environment, so you can be True To You.  

 

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