Business Systems Analyst

Location: Woburn, MA

Department: Delivery Services

Type: Full Time

Min. Experience: Mid Level

The True Fit Corporation seeks a Business Systems Analyst to join our Delivery Services team. Successful candidates will be a client-focused service professional who is passionate about delivering a world class client experience. This role is responsible for acting as the functional expert during a net new client implementation or large project expansion. This includes gathering and interpreting client requirements and translating to a technical solution design.
 

Responsibilities

  • Serve as a core member of the Delivery Services team for new and existing client engagements
  • Lead Discovery sessions with a broad spectrum of marketing and technical business clients
  • Capture, interpret, and document business requirements
  • Work with the technical team to develop a solution design capable of fulfilling the client’s current and future needs
  • Solve our clients' business problems through the application of technology, process analysis and improvement and systems analysis and design
  • Ensure accuracy and completeness of project deliverables
  • Develop and maintain strong functional product knowledge
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
  • Effectively communicate with internal/external project team and stakeholders

Qualifications

  • 5-7+ years delivering software solutions to customers as part of a consulting or professional services organization
  • Excellent client facing skills
  • Ability to work productively in a fast-paced, ever-changing environment
  • Strong problem resolution and communication skills - proven ability to engage and interact with internal teams to resolve client issues
  • Strong technical aptitude and ability to understand technical concepts quickly
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
  • Working knowledge of SQL and/or reporting solutions is a plus
  • Undergraduate degree in applicable field and/or relevant work experience

This position is located in Woburn, MA. TFC is an Equal Opportunity Employer

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