View Our Website View All Jobs

System Operations Manager

Who We Are

At True Fit, we believe when it comes to fashion, it’s all about the details.

True Fit’s personalization platform is strategically leveraged by 250 global retail sites, representing 17,000 brands and 80 million registered users. Since 2010, we have raised $100M from top-tier venture capitalists and built the world’s largest data collective connecting consumers with apparel and footwear they will love and keep.

As our data collective continues to grow, so does our team! Let’s disrupt this $2 trillion industry together.

True Fit, named a Top Place to Work, is looking for a System Operations Manager (or Lead System Operations Engineer) to work in our Boston office.

About the Role

True Fit seeks a strong technical leader to run System Operations.  True Fit's System Operations team is responsible for critical systems engineering functions such as monitoring, site reliability, performance, and support.  A successful candidate will have a deep background in linux administration, performance, and troubleshooting.   A service oriented mindset and awesome problem solving abilities are key.   This is leadership role with direct reports and individual contributor responsibilities. 


  • Lead a team. Recruit, hire, train and grow a world class team.  Coach and manage a team of all skill levels in product workflows, critical thinking, problem solving and best practices.  
  • Operate a world class platform.  Solve real world big data problems at web scale, and in the cloud.
  • Become a True Fit SME on our production ecosystem. You'll learn to diagnose issues, and coach others, and then drive improvements throughout the organization.
  • Drive results.  Build roadmaps, create standard operating procedures, lead stand-ups, coach engineers, and get in the weeds yourself to achieve the goals you have established. 
  • Wear many hats. You'll provide leadership but won't hesitate to to tackle problems and resolve critical production issues yourself.
  • Work with others. You will work with product managers, engineering leads, and infrastructure experts.  We need a person who can liaise with other departments, understand their needs, and collaborate to find solutions.

Qualifications and Skills

  • Experience as a lead systems administrator, site reliability engineer, or network engineer at a commercial SaaS company and a passion for solidly built systems.  
  • Demonstrated ability to design and support mission critical systems within established SLAs
  • Some leadership experience.  You have been a team lead or a manager and successfully driven moderately sized projects.  You know, and enjoy, the challenges of growing great engineering talent.
  • Experience working in a production NOC environment and/or a technical support team is a must.
  • Performance engineering experience a huge plus.
  • Deep systems engineering skills. You have deep experience outside of application development and can speak to many systems technologies that deal with compute, memory, storage, and networking services.  
  • Solid understand of networking technologies including HTTP, SSL, FTP, load balancing, and firewalls.
  • Cloud savvy. True Fit lives entirely in the cloud. The right person will be familiar with cloud based infrastructure and platform services such as databases, compute, VPCs, etc. and be familiar with public cloud platforms. (AWS, Google Cloud Platform)
  • Linux Expert. An excellent candidate will have experience with administration, development, monitoring and troubleshooting.
  • Scripting skills in at least one of; shell, python, perl, ruby, etc. 
  • Broad database and ETL expertise. Relational databases, NoSQL systems, and big data solutions such as Hive, Spark and Hadoop.
  • Undergraduate degree in computer science or related experience. 
  • Strong listening and communications skills. 
  • Highly motivated self-starter with a can do attitude that wants to learn and grow. 

Why True Fit?

One size does not fit all in what you wear or your True Fit career. Everyone at True Fit has the opportunity to push their professional boundaries, while balancing personal ambitions.

Together we’ve built a tight-knit culture that’s reflected in our Glassdoor reviews; “Great people, cool product … refreshing place to work …  everyone actually works together like a team, employees are all pro-active and genuinely take pride in their work… growth potential plus culture …  management is approachable, mindful of their people … opportunity to learn/work on new technology … you are an integral part of the success of the company… the work you are doing everyday really matters and makes a difference… managers provide autonomy and trust you … really innovative company, open to share ideas to make a better product…  great culture with the right vision.”

We believe that how we dress is an expression of who we are and the confidence we feel. As an EEO employer, we work to help all team members experience an inclusive, diverse and accepting work environment, so you can be True To You.  

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.