Client Support Engineer 1

Location: Boston, MA

Department: Delivery Services

Type: Full Time

Min. Experience: Entry Level

The True Fit Corporation seeks a Client Support Engineer I to join our Delivery Services team. Successful candidates will be a client-focused service professional who is passionate about delivering a world class service experience. This role is responsible for providing support and resolution of basic service related issues.

Responsibilities

  • Receive client issues via True Fit ticketing system regarding product functionality or inquiry.
  • Serve as a first level of triage and work directly with clients on issues and concerns.
  • Research to logically diagnose, develop path forward and respond with established timelines for basic issues.
  • Evaluate and route intermediate to advanced client issues to the appropriate team.
  • Collaborate with various True Fit internal teams.
  • Monitor, manage and resolve client alerts via True Fit dashboard.
  • Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status.
  • Maintain working knowledge of products including new releases and new products.
  • Escalate critical client issues to leadership level as necessary to ensure timely resolution.
  • Effectively communicate with internal leadership stakeholders.
  • Own and drive root cause analysis on basic issues.
  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions.

Qualifications

  • 1-3 years of relevant experience.
  • Strong problem-solving and analytical skills is a must.
  • Excellent interpersonal and client facing skills.
  • Excellent written and verbal communication skills.
  • Ability to work productively in a fast-paced, ever-changing environment.
  • Undergraduate degree in applicable field and/or relevant work experience.

About True Fit

True Fit has built the world’s largest database of apparel, footwear, and consumer fit data in partnership with the world’s leading retailers, millions of consumers, and thousands of top brands.  True Fit's unique data set allows the creation of an individualized fit preference model for every user and a separate model for the fit of each garment.  This combination gives us an extraordinary opportunity to develop algorithms that match users to clothing that they will love and keep.

Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Are you authorized to work in the US?*
Did someone refer you?*
Who is the individual that referred you?